Is it just me or is there a disconnect between what OS and Software vendors sometimes do to alienate their customers.

Example: I have a client who uses a certain major vendor’s application in his business that only runs on Windows XP. Hey this is 2011! They have been promising to have a pending update to Vista then 7 compatibility for nearly 4 years now, but still nothing. The laptop in use to run this app is getting old. You can’t get a new one with XP of course, and the choices for hardware that will even run it are rapidly drying up. After a bunch of research I recommended an XPS L702x from Dell, since by all indications a full compliment of drivers for XP were available for this hardware. OOPS! Well for everything but the NVidia Display adapter, but even with all of the right drivers XP runs like a DOG! ARGGH.